Frequently Asked Questions

  • All plants offered in our shop are tropical plants. This means that they can not with stand or do well with temps below 35-40 degrees.

    We do not offer refunds or replacements of any kind for cold damage.

    We do offer winter protection kits, which include insulation and heat packs to help keep your plants warm durning transit. Winter Kits do not guarantee healthy arrival. There is only so much cold they can help prevent. You also have the option of upgrading your shipping to a faster method. To do this, once you’ve placed your order, you can message us via the contact page to discuss your options. You will be invoiced for the up charge once a method has been agreed upon.

    As a shop, we are extremely confident in our packaging. We will do everything possible to ensure that your plants arrive as safely as possible. It’s up to you as the buyer to research not only your own climate but the climate your order will transit through, and weigh out the risks involved.

    In the event of sudden drops in temps, we can hold packages temporarily. If you have ordered and want to hold for a short period of time, we will happily accommodate. Please contact us ASAP for shipment holds.

  • Refunds are only accepted for errors on Evergreen Plant Experience’s part.

    For order cancellations requested by buyer, store credit will be issued.

    Returns are accepted with proper photo, video, and any other admissible evidence within 24 hours of delivery. If issues are not deemed valid for return, returns/refunds/exchanges will not be administered/accepted. Buyer is responsible for repackaging plants as were sent when returning.

    Returns and or refunds will not be given due to shipping-related issues like delays or damage from carriers. This also includes damage to plants due to weather during transit.

    Our promise to you is a beautiful and healthy plant. In the rare event that we do not deliver that, we will replace if possible or refund it with a return of purchase. We do recommend our customers educate themselves on caring for plants post-delivery (you can reference our care guide which is located in our FAQ).

    Valid reasons for return:

    • Plant arrives with damage only acquired prior to being shipped

    For Example: Pests, notable rot (this does not include very minimal rot as a result of shipping).

    • Damage to plants from improper shipping on Evergreens part. I.E packaging that is not in compliance with our standard packaging method (full unboxing video needed to accommodate this)

    • Wrong or missing item(s)

    Please note that this policy is in reference to the vast majority of our shop, which is established plants. In the unique case that you are buying a stated “rehab” plant or cutting at a discounted price, there will be no refunds or replacements of any kind. Rescue/rehab is buy at your own risk. We are always here to assist in any way we can. Please reach out via email and we will happily discuss any concerns you may have.

    info@evergreenplantex.com

    Detail of evidence needed for best-assured return:

    • Full unboxing video. No partial or spliced videos. Video must show package prior to being opened until the opening is complete.

    • Photos of the damaged package

    • Photos of the damage to an item

    All must be submitted within 24 hours of delivery.

  • We ship out orders on Monday and Tuesday each week. We do this to avoid weekend delays.

    Please allow 5-7 business days for orders to ship. You will be emailed with tracking once order has been fulfilled.

    Shipping living matter of any kind always bares risk. For our larger plants local pick-up is best, but not always required. If you’re interested in shipping bare root, we may be able to accommodate. Although it will void out return options. Please contact us with questions.

    Although it’s uncommon for a plant to arrive dead or seriously damaged, it’s not impossible. We do not offer refunds for orders damaged during shipping. Once the package is in the hands of the carrier, we are no longer responsible for any damage that may occur.

    All orders include up to $100 in shipping insurance which is offered from the carrier. You may also purchase higher insurance, message us via the contact page to learn more. The customer can dispute any issues with the carrier. We are happy to help with this in any way we can.

    Please keep in mind the climate in which your package will transit through. We offer a Winter Protection Pack which includes insulation and a heat pack for your package. Winter Protection does not guarantee zero damage especially in freezing temps. Depending on the size of your order you may need multiple heat packs. Please reach out to us with questions and we will be happy to assist you. If experiencing extreme colds (32 degrees F or below) it may be best to hold off on purchasing or purchase at your own risk. Many of our tropical plants can not endure that climate. If you’re a first-time online plant buyer we recommend you visit our post-delivery plant care FAQ to learn about your plants care after its journey and to see what is and is not normal results of shipping.

    If you would like us to ship with a specific shipping company (for example: UPS vs USPS) you can request and we will try our best to accommodate. There may be shipping uncharges in the event that the pricing is outside of our standard shipping price.

  • In the event that you have an issue with your order, contact us ASAP. The sooner the better. The longer you wait to reach out to us the harder it is for us to help resolve and pinpoint issues. Within 24-48 hours is ideal.

    You can contact us via email at info@evergreenplantex.com

    By text at 813 400 3768

    Please provide us with your order number and the details of your issue. All evidence is helpful. This includes: Unpacking videos, photos, etc. We will be in contact with in 24 hours.

    Please note, valid proof of issue is required within that 24-48 hour time frame.

  • We package all of our orders with lots of love and care.

    Established plants will be shipped potted (unless stated otherwise) with polyfill and plastic wrapped around the pot to securely hold in the soil. Then the entire plant will be wrapped in paper and filled with polyfill to cushion the foliage. The empty spaces will be filled with either polyfill or a protective cushion of some kind. We try to be as low waste as possible at Evergreen. Due to this, your package may utilize different materials each time, though the result and method will always be the same.

    Our priority is delivering you happy healthy plants. With this shipping method, we have had a 100% success rate. For more info about shipping plants, you can check out our Shipping Policy and our post delivery care FAQs.

  • You’ll shop our online store, once you’ve chosen your plants, go to checkout. At check out there will be a local pickup option. By selecting this you will not be charged for shipping. After ordering you will receive an email with a link to a calendar where you can select the date you’d like. If no dates on the calendar line up for you, please reach out to us and we will arrange a time. All Pick-Ups are by appointment only. We are a private establishment and notice is needed for any in person meetings. Please be prepared to pickup your plant within 5 days of order placement. If that’s not plausible for your schedule, you can reach out to us to inquire about holding a plant. Prepayment is required for this. You can also arrange pick-up at any of our events. If you will be attending, just message us your order number and which event you’ll be attending. Refunds will not be given for no call no shows. If you can not make your original scheduling, please reach out to us asap to reschedule at an appropriate time.

    Please arrive on time to pick-ups, and in the event of delays let us know via text with an ETA.

    Text: 813 400 3768

  • People who have never purchased plants via mail are always surprised when they learn you can do so. They expect plants to be dead on arrival or seriously damaged. At Evergreen we have sent and received hundreds of plants as a seller and a buyer. On very few occasions is there ever notable damage. We have a 100% success rate, but there are some things to be expected when shipping any living thing. Your plants will need time to acclimate after their long journey to their new home. Plants can experience stress from shipping. It's best to not unpot (unless the health of the plant is questionable) for at least a month while it adapts to its new environment. The same principles apply to any other changes you may want to make with your plant. It is normal for plants to slightly decline during or after shipping. Here's what that may look like:

    slightly yellowing foliage

    droopy

    slight bend on stems

    With proper care, these plants will bounce back quickly. We share basic overall care advice on our plants in the description of each item. As long as you're following those guidelines your plant will be thriving in no time. It’s beneficial to do your own research on a plant prior to purchasing for the best chance at success. We are also available to answer any questions and you can visit our Facebook group with questions.

    Some plants experience more shock from shipping than most, these include:

    Begonia

    Alocasia

    Colocasia

    If you have purchased one of these and notice it’s a little more sad than others, don’t fret. It just needs a bit more attention once its arrived.

  • In the description of each plant, there is a basic care guide. This addresses light/water requirements and more. Evergreen is built around educating and growing in the plant community. We have several resources to offer customers and followers looking to learn more. We highly recommend joining our Facebook group, where you can share/ask for tips, etc. You can also follow our other socials to see videos and more.

  • We are always happy to try and source plants for you. If you’re looking for something specific that isn’t on our website or is sold out, reach out to us and we can pick one up specifically for you. You can also join a waitlist directly from a sold out listing to be notified when the plant is back in stock. Simply click the waitlist button, and enter your email, you’ll be notified when that specific item(s) is back in stock.

    In instances of pre-booking, a deposit or payment in full is required. We do not do holds, and can not source specific plants with out a deposit. Deposits are non-refundable. Prior to any payment we will inform you of the size, estimated time of sourcing, and full price of the plant. From there if you are comfortable with the options available you will be invoiced for the deposit.

    In the event that we can not access the plant you pre-ordered you will be refunded in full.

  • Payment Installations are available when checking out with PayPal.

    You can find the Pay in 4, and Monthly Payments options beneath the card/account selection after choosing PayPal as a payment method.